MesGoraRefund & Cancellation Policy
Last updated: 24 July 2026
This policy explains how cancellations and refunds work for MesGora subscriptions, operated by MetroJournal Online LLP.
Free trial
Every new user gets a 3-day free trial with no payment required. We encourage you to use the trial to make sure MesGora works for your device and needs before subscribing.
Cancellation
You can cancel your subscription at any time from within the app (Account → Manage subscription) or by emailing support@mesgora.com. When you cancel:
- your plan stays active until the end of the current paid period;
- it will not renew or be charged again after that;
- you keep access to paid features until the period ends.
Refunds
Because MesGora is a digital service delivered instantly and offers a free trial before purchase, subscription fees are generally non-refundable once a billing period has started. However, we want you to be satisfied. We will review refund requests on a case-by-case basis and may issue a refund at our discretion in situations such as:
- you were charged in error or charged twice for the same period;
- a technical fault on our side prevented you from using the core service for a sustained period and we were unable to resolve it;
- you request a refund within 7 days of your first paid charge and have not substantially used the paid features.
How to request a refund
Email support@mesgora.com from the address on your account with your registered email and the reason for the request. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via our payment processor (Razorpay) and may take 5–10 business days to appear, depending on your bank or card issuer.
Chargebacks
If you have an issue, please contact us first — we can usually resolve it faster than a bank dispute.